Orders are processed and put in the mail within 1-3 days of placing the order. Most orders ship USPS First Class Mail. You will receive an email with tracking information once your order has shipped. MyCatHatesYouShop.com is not responsible for packages once they have been successfully delivered by the carrier, or for packages that are mis-delivered due to the customer inputting an incorrect address. Please double check the shipping address, and ship to a secure location if you are worried about mail theft.
International buyers are responsible for any customs and import taxes that may apply. MyCatHatesYouShop.com is not responsible for any delays caused by customs.
If you need to return an item purchased online, please Contact Me within 7 days of receiving your package. Returns must be post marked within 14 days of receiving your package. Buyers are responsible for return shipping costs and making sure the item/s are delivered in the same condition that they received them. I will refund the original payment method or exchange the item after I receive the return. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Shipping costs are non-refundable.
Digital downloads and custom items are not eligible for return.
Your personal information, including billing and shipping addresses or contact information, will only be used in order to fulfill your order, to contact you about your order, or to pay taxes. I will not collect, share, or distribute your information in any other way.